Accountable for the growth, retention, and strategic direction of a high value client portfolio; the Group Account Director (GAD) leads and maintains the relationship between a portfolio of client(s) and the company. As a trusted advisor to their client(s), they are experts in their clients’ brand and business, understanding their business challenges and how they can be overcome through effective engagement with Delete and our expert consultants.
As a coach and leader to teams, the GAD fosters the optimum conditions where people can thrive and produce the best possible work, delivering value for clients and value for the company. Working in harmony with teams and leaders from different disciplines, the GAD ensures clarity on the strategy for capitalizing on opportunities and overcoming a variety of challenges for customers. As a seasoned client services professional, they are quick to formulate a well-coordinated plans that work for the clients as well as the business.
Through a positive, knowledgeable, and inspirational attitude, it is the GAD’s responsibility to set the tone and mood of the team and to manage the structure and day to day running of their team and portfolio. As manager of people, they are responsible for the performance, growth, and continual development of a senior team of client services professionals.
Entrepreneurial and commercially minded, they proactively drive their teams to seek and convert short- and long-term opportunities to cross-sell and upsell products and services while safeguarding our profitability.
Their mindset is to go above and beyond client expectations and consistently lead by example. Not restricted by the confines of their job description, they contribute to the smooth running of the company and are committed to playing a key leadership role in building a successful future for our business.
Delete/Kagool is an award-winning digital agency and top tier, Sitecore Platinum Partner. We are also Kentico and InCrowd DXP specialists. We have offices in London, Leeds, Manchester and Cardiff. We have more than 150 digital specialists in-house, including 30-strong team of Sitecore developers (six of whom are Sitecore MVPs), visual and UX designers, digital marketers, SEO and digital strategists.
We unify the real and digital worlds by creating great experiences that matter to people in their daily lives. We offer a seamless blend of product, technology and performance services. Our specialist teams work in unity with our clients to deliver digital change at scale. We are famous for our work with leading brands including The Open, NTT, Royal Canin, Welsh Water and Southampton FC.