Digital Account Manager - Kagool

Digital Account Manager

Think Different? Act Different? Join Different.

We're growing. Why? Because we love what we do, clients like working with us and the chances are so will you.

Delete/Kagool is seeking a seasoned client services professional, with a strong commercial acumen and background in web application development and/or enterprise CMS and marketing platform implementations. Experience working in a fast paced consultancy environment is a must for this role.

Role Overview

Accountable for the growth, retention and strategic direction of a high value client portfolio; the Account Manager (AM) leads and maintains the relationship between their client(s) and Delete/Kagool. As a trusted advisor to their client(s), they are experts in their clients’ brand and business, understanding their business challenges and how they can be overcome through effective engagement with Delete/Kagool and our expert consultants.

As a coach and leader to Delete/Kagool teams, the AM fosters the optimum conditions where people can thrive and produce the best possible work, delivering value for clients and value for the agency. Working in harmony with teams from different disciplines, the AM ensures clarity on the division of responsibilities. Through a positive, knowledgeable and inspirational attitude, it is the AM's responsibility to set the tone and mood of the team and to manage the structure and day to day running of the account.

Entrepreneurial and commercially minded, they proactively seek and convert short and long term opportunities to cross-sell and up-sell Delete/Kagool products and services.

Their mindset is to go above and beyond client expectations and consistently lead by example.


  • Strong experience in an accounts based role for a services based company, not a product sales company
  • Supply of web application development services
  • Agile delivery methodologies
  • Working with a blend of onshore/offshore delivery teams
  • Demonstrable sales/accounts figures and a record of overachieving targets
  • Senior stakeholder management

Currently all working remotely, as a business we operate a balance of working from home and office and your office location could be in one of our UK offices, Cardiff, Leeds, London, or Manchester.  We’re offering the opportunity to work flexibly, you choose where you want to work – at home or the office, whatever you feel comfortable with.

Delete / Kagool is an award-winning digital agency and top tier, Sitecore Platinum Partner. We are also Kentico and InCrowd DXP specialists. We have offices in London, Leeds, Manchester and Cardiff. We have more than 150 digital specialists in-house, including 30-strong team of Sitecore developers (six of whom are Sitecore MVPs), visual and UX designers, digital marketers, SEO and digital strategists.

We unify the real and digital worlds by creating great experiences that matter to people in their daily lives. We offer a seamless blend of product, technology and performance services. Our specialist teams work in unity with our clients to deliver digital change at scale. We are famous for our work with leading brands including The Open, NTT, Royal Canin, Welsh Water and Southampton FC.