Best in class customer experience
We have designed and built Leeds Beckett’s mobile responsive site on Sitecore 9.2, leveraging advanced features to deliver a best-in-class customer experience. The programme includes complex stakeholder management, leading remote workshops and utilising collaborative online tools to plan, stategise and prototype requirements. We delivered our redesign collaboratively, taking Leeds Beckett’s new content strategy and developing an extensive Design System to create an engaging experience, driven by confident messaging and a bold brand identity. We have made content impactful for the user and flexible for the editors with over 100 components that can be used across different university teams. Expanding on our previous work involving personalising content by geographical location, several site components are now driven by a comprehensive tagging system that ensures content is dynamically surfaced, paving the way for more advanced personalisation.