We’ve been on a journey of digital transformation with Welsh Water for over five years now. Incrementally, we’ve helped them to deliver efficiencies through self-serve, an enhanced customer journey and improved internal business efficiencies.
We’ve been on a journey of digital transformation with Welsh Water for over five years now. Incrementally, we’ve helped them to deliver efficiencies through self-serve, an enhanced customer journey and improved internal business efficiencies.
So far, with an agile approach, we’ve removed inherited technical debt and are harnessing the full capabilities of Sitecore. We’ve integrated their back-end systems to deliver automation and optimised content across all touchpoints. We’ve embedded innovation into the 3,000-strong company culture. We’ve also delivered a state-of-the-art digital customer experience to 1.4 million businesses and homes, who receive 828 million litres of water every day.
Welsh Water is now able to deliver optimised digital services including online forms, an automated ‘submit meter reading’ feature and a portal allowing customers’ access to multiple services through a single login. The future roadmap is driven by a focus on improving services and supporting the critical work of the water efficiency team.